Privacy statement Lift B.V.

We respect your privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. We will make sure that your personal data are adequately secured. We do not and will not sell your data to third parties.

 The prime purpose of collecting your data is to allow you to use the Lift apps and to provide you with personal recommendations which are relevant to your career.

 This Privacy Statement (the ‘Statement’) explains the personal data we collect from you, either directly or indirectly, and how we will use it. Personal data is any information that can be used to identify you or that we can link to you. The Statement applies to all products and services offered by Lift, including the Lift app and the Lift Facebook app (the ‘Apps’), any Lift-controlled websites, as well as offline interactions, such as customer support (collectively referred to as, ‘Lift Products and Services’). Please read this Statement carefully to understand how Lift may collect, use and share your personal data. The terms ‘we’, ‘us’, or ‘Lift’ are each intended as reference to Lift B.V.

 

  1. What personal data do we collect about you?

1.1 Lift app

When you use the Lift products, we collect information that you voluntarily provide to us, such as your name, gender, interests and email address. We collect information from the usage of the apps and chatbot conversations. We collect the questions asked by the app and chatbot and your answers in response to those questions. We do not and will not create questions related to special categories of personal data, such as your political opinions or health.

We automatically collect information about your use of the Lift products or information collected by cookies and similar technologies when you use, access or interact with the Lift products. We may, for example, collect information about the type of device you use to access our app, the operating system and version, your general location (city, country and region/province), your time zone, and other usage data, such as the number of times you tapped the chat button, the date when the app opened for the first time, last time you used the app, number of consecutive days that you used the app, number of recommendations and number of vacancy URLs opened.

1.2 Lift Facebook app

When you use the Lift Facebook app, we collect your name, username, gender, country and the link to your Facebook webpage. We also collect information from the chatbot conversation, similar to the Lift app.

1.3 Website

When you visit our websites, we may automatically collect information about your use of the website or information collected by cookies and similar technologies when you use, access or interact with the website. We may, for example, collect information about your browser type, IP address, your general location (city, country and region/province), as indicated by your IP address, and other usage data, such as the webpages you view on our websites.

1.4 Children

We do not target and do not intend to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites or use our Apps, we do not knowingly collect or request personal data from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or by other means, we find out a child under sixteen has been improperly registered by us, we will cancel the child’s account and delete the child’s personal data from our records.

 

  1. For what purposes do we process your personal data and on what legal basis?

 

2.1 Basic usage of Apps

The prime purpose of collecting your data is to allow you to use the products and to provide you with personal recommendations, which are relevant to your career. This includes downloading the Lift app or befriending the Lift Facebook app, to register and maintain your account and to make sure that the Apps perform their basic functions in a secure way. This processing is strictly necessary for the performance of the agreement we have with you.

2.2 Improvement of Apps

We continually use data to develop and improve our products. This includes maintaining and improving the performance and security of our Apps, developing and adding new features or capabilities, to detect and prevent fraud, to resolve disputes and enforce our agreements. We also use data for analysis and business intelligence that help us to make informed decisions about our business. This processing is necessary to serve our legitimate interest.

2.3 Communication

We use your personal data to provide customer care and support services. We also use the data to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Lift Products or Services, security or software updates, update you on a support issue or to invite you to take part in a survey. This processing is necessary to serve our legitimate interest.

 

  1. With whom do we share your personal data?

We do not and will not sell personal data about our users. We only disclose your data as described in this Statement. We may share information with the following types of third parties.

We use a variety of third-party vendors to carry out services, such as hosting, data analysis, to facilitate user interaction and to create reports. We only share your personal data as necessary. These vendors may only process the personal data on behalf of Lift and for the purposes described in this Statement.

When you use a product that is licensed to a customer, we may collect and aggregate personal data and then share/distribute the data to the customer according to our agreement with them.

When required by law, we may disclose your personal data to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

 

  1. Do we transfer your personal data internationally?

When sharing data with third parties, your personal data may be transferred from the European Union to countries where data protection laws may provide a lower standard of protection for personal data. We take great care in protecting your personal data and have put in place adequate mechanisms to protect it when it is transferred internationally. We will transfer your personal data in compliance with applicable data protection laws and will implement suitable safeguards to ensure that your personal data are adequately secured by any third party that will access your data (for instance, by using the Standard Contractual Clauses as approved by the European Commission).

 

  1. For how long do we retain your personal data?

We will retain your personal data for no longer than is necessary to enable you to use the Lift Products and Services. Personal data gathered through our Apps will be retained for 36 months after installation or latest activity. After the 36 months have passed, we will ask you whether you want to keep on using your account. If you do not want to keep using your account, we will delete your personal data, unless we are required by law to retain your personal data for longer or may need your data to resolve disputes with any parties.

We use cookies on our websites and Apps. Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.allaboutcookies.org website.

We use the following cookies:

 

Cookie Purpose of cookie Retention period
The Lift Facebook Messenger chatbot on the website utilizes a facebook.com cookie To enable you to login to our Facebook messenger chatbot 2 years
We use cookies on lift.work and/or other websites for the use of Google Analytics / DoubleClick Through these cookies we analyse activities on our website so that we can improve our product pages. We share this information with Google. 2 years
We use cookies on lift.work and/or other websites for the use of Hubspot. Through these cookies we analyze activities on our website so that we can improve our product pages. We share this information with Hubspot. 2 years
We use cookies on lift.work and/or other websites for the use of WordPress. Through these cookies we analyze activities on our website so that we can improve our product pages 1 year
We use cookies on lift.work and/or other websites for the use of New Relic. Through these cookies we analyze activities on our website so that we can improve our product pages. We share this information with New Relic. 1 year

 

Third parties

Our Apps and websites may include links to applications or websites of third parties whose privacy practices may differ from ours. If you provide personal data to any of those third parties, your data are governed by their privacy statements. This also applies to use of our Apps through any third party website, such as Facebook. If you provide personal data to the Lift Facebook app, your data are also governed by the privacy statement of Facebook. We encourage you to read these privacy statements carefully.

 

What rights do you have?

We want to be transparent about how we use your personal data and we want you to have control about how we use your personal data. You may therefore:

  • ask us for a copy of the personal data we hold about you;
  • inform us of any changes to your personal data and ask us to rectify or complete your personal data;
  • ask us to erase your personal data or limit the processing thereof, or object to particular ways in which we are using your personal data;
  • ask us to transmit your personal data to a third party;
  • when we process your personal data on the basis of your consent, you may withdraw your consent at any time. Moreover, where we process your personal information based on legitimate interest, you have the right to object at any time to that use of your personal data.

We are committed to working with you to find a resolution to any complaint or concern you may have about our use of your personal data. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to file a complaint with a data protection authority.

How to contact us?

If you have any questions about the use of your personal data, please email compliance@lift.work.

Unless otherwise stated, Lift B.V. is a data controller for personal data we collect through the Lift Products and Services subject to this Statement. Our address is Noordwal 10, 2513EA The Hague, the Netherlands.

Can we change this Statement?

We may modify or update this Statement when necessary. Please review it regularly. If there are material changes to the Statement, we will inform you by the means available to us (this can be via e-mail or the chatbot/app).